Somewhere in your organization — or your client’s organization, which is effectively the same thing — there is a wall. On this wall, in tasteful typography, are three things: the Mission, the Vision, and the Values. The Mission tells you why the company exists. The Vision describes the world it’s trying to create. The Values list the principles that guide behavior. Together they form a triptych of aspirational prose that took a committee six months to produce and that approximately nobody has read since the internal announcement email was archived.
This is not a cynical observation. It is an empirical one. And it matters, because enormous resources continue to flow into creating, refreshing, and communicating these documents — resources that could be deployed against problems that actually affect performance.
How the Triptych Gets Made
The process is almost always the same. A senior leader — usually prompted by a strategic review, a rebrand, or a new CMO who needs a quick win — announces that the company’s MVV (Mission, Vision, Values, because everything needs an acronym) needs to be revisited. A working group is formed. It includes people from HR, Communications, the C-suite, and one or two “culture ambassadors” who are well-liked and strategically placed.
Multiple workshops happen. Facilitated by an external consultant who charges four figures a day to ask questions the team could have asked themselves. Post-its are written and arranged into themes. Themes are clustered and named. Names are refined. Words are debated — “innovation” vs. “curiosity,” “integrity” vs. “honesty,” “excellence” vs. “quality” — with a seriousness of purpose that would be appropriate for a legal document rather than for what is, in effect, an aspiration statement.
After months of this, something emerges. It is polished. It is inoffensive. It is almost indistinguishable from the equivalent document at any other company in the sector. It is approved at the board level. It is rolled out with a Town Hall. And then it is laminated and put on the wall, where it will remain until the next strategic review, unchanged, unread, and untested.
Why They Don’t Work
The core problem is that Mission, Vision, and Values documents are designed to be universally agreeable rather than operationally useful. They have to work for every employee, in every role, in every geography, across every scenario. This requirement — universality — is structurally incompatible with the other requirement — specificity. A value that applies to everyone in every situation is a value with no real content.
“We act with integrity.” Against what alternative? “We put customers first.” Unless we don’t, in which case we use a different value. “We are bold and curious.” On Tuesdays, when the quarterly numbers are good. The statements are not false. They are empty. And empty principles cannot guide behavior because they contain no information about what to do in the situations where behavior actually needs guiding.
Real organizational values — the ones that actually shape culture — are not the ones on the wall. They are the answers to specific, uncomfortable questions: When a client asks for something unethical, what happens? When a high-performer behaves badly, what is tolerated? When short-term profit conflicts with long-term reputation, which wins? The wall doesn’t answer these questions. The answers live in the decisions that get made when nobody thinks anyone is watching.
What Good Looks Like
There are organizations whose stated values genuinely influence behavior. What distinguishes them is not the elegance of the prose but the specificity of the application. Instead of “we act with integrity,” they say: here is what integrity means when a supplier cuts corners, when a colleague takes credit for your work, when a client wants you to obscure data in a report. Instead of “we put customers first,” they have mechanisms — real ones, with owners and consequences — for surfacing and responding to customer problems.
Values that work are values that are tested. Organizations that take their values seriously will occasionally let revenue walk out the door because taking the money would violate them. They will have uncomfortable conversations with high-performers who don’t live the values. They will make decisions that are hard to explain to shareholders but easy to explain to employees. This is a high bar. Most organizations do not clear it.
The honest thing to do, if you work in an organization that has values on the wall and decisions that contradict them, is not to dismiss the gap cynically — it’s to name it. “Our stated value is X. Our current practice is Y. Here’s what it would take to close that gap.” That conversation is worth infinitely more than the next workshop about word choice.
And if you’re the one writing the brand values for a client? At NoBriefs, the Fuck The Brief ethos applies here too: no amount of beautiful language substitutes for clarity about what the organization actually does when things get hard. Ask the hard questions. Put the answers in the document. The rest is decoration.
→ The values on the wall are not the values. The decisions made under pressure are the values. NoBriefs — for people who’ve noticed the difference.
